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Everything on this page covers how duatoti handles your account, your data, and your rights as someone accessing our platform from Indonesia. Access to our services depends on local law and is available only where eligible under your region's regulations.
Our legal framework governs every interaction you have with duatoti — from the moment you open an account to each time you complete a transaction using GoPay, Bank Transfer, or QRIS. We operate under the understanding that access and eligibility depend on local law, and we ask that you confirm your eligibility before using the platform. This policy sets out what we collect, how we use it, and what rights you hold over your own account data. We do not share personal information with third parties except where required to process your chosen payment method — GoPay, Bank Transfer, or QRIS — or where Indonesian law requires it. Our slot and live casino content is delivered through studios including CQ9, Microgaming, Habanero, Joker, and JDB. These studios supply game content only; they do not handle your personal data, payment processing, or account verification. Any question about data handling or account records goes directly to the duatoti support team, not to the studios. Where a discrepancy exists between this page and local regulation, local law takes precedence. We update this policy when our practices change, and the current version is always shown here.
GoPay transactions are processed under our standard payment terms. Your GoPay wallet details are handled by the payment provider, not stored by duatoti beyond what is needed to record the transaction in your account history.
Bank Transfer deposits and withdrawals follow verification steps shown in your account dashboard. Account name and bank details are used solely to match your transaction record and are not shared beyond that purpose.
QRIS payments are routed through the national quick-response standard. We record the transaction reference in your account wallet so you can verify any deposit or withdrawal against your own QRIS history.
This policy applies to your duatoti account and the actions you take through it. It does not cover third-party services you navigate to from our platform, nor does it apply to content or services outside the duatoti domain. Understanding the boundaries helps you know exactly where our responsibilities begin and end.
Creating, managing, and closing your duatoti account is fully within the scope of this policy. The data you provide during registration and the activity recorded on your account — including transaction history via GoPay, Bank Transfer, and QRIS — are all governed here.
All deposits and withdrawals processed through your account wallet fall under this policy. The record of each transaction is retained in your account dashboard. Disputes about a specific transaction should be raised through our support channel, not through the payment provider directly.
Game content delivered by CQ9, Microgaming, Habanero, Joker, and JDB is available through our lobby. This policy covers your access to that content via your duatoti account; it does not govern the internal rules or technology of the studios themselves.
Any site, service, or application you access outside the duatoti domain operates under its own terms. We are not responsible for the privacy practices or legal obligations of external platforms, even where a link from our site leads there.
Your account is yours. We provide clear paths for reviewing what we hold, correcting anything that is wrong, and reaching us when you have a question that this page does not answer. Start from your account dashboard after login — transaction records, wallet history, and account details are all visible there without needing to contact us first. If something looks wrong or you need a correction made, the steps below are how to proceed. We aim to respond to account-related requests within a reasonable timeframe; the current status of any open request is tracked in the support thread we open on your behalf.
Log into your account and open the transaction history section. Every GoPay, Bank Transfer, and QRIS transaction is listed with a reference number and timestamp you can cross-check against your own payment records.
If your registered name, contact detail, or wallet reference is incorrect, submit a correction request through the account settings page. We will verify the change against your original registration before updating the record.
Questions about how your data is handled, how long records are retained, or what happens to your account if you stop using the platform can be sent to our support team. Use the live chat or email channels listed in the Support section below.
Where local law grants you the right to request deletion of personal data, you may submit that request to our support team. We will confirm what can be removed and what must be retained to meet our legal obligations before proceeding.
Reach our team through any of the channels below. For account or policy questions, include your registered account ID so we can locate your record without asking for it twice. Responses to written inquiries are tracked in a support thread visible in your account after login.
Open the live chat window from any page on the duatoti site. This is the fastest route for account access questions and transaction clarifications. The chat is available for supported Indonesia regions.
Send a written inquiry to our support email address shown in your account dashboard after login. Use this channel for policy questions, correction requests, and anything that benefits from a written record.
The account support form, accessible after login, lets you attach screenshots or reference numbers directly to your request. Submissions made here are routed to the relevant team and tracked under your account profile.
We handle your account and its data with a straightforward set of practices: collect what is needed, use it for the purpose stated, and keep it no longer than necessary. The specifics of each practice are laid out in the items below.
Account access is protected by the credentials you set at registration. We do not store your payment wallet passwords or PIN — those remain with your GoPay, Bank Transfer provider, or QRIS issuer. If you suspect unauthorized access, use the account security section to update your login details immediately.
We use session cookies to keep you logged in across pages and to remember your lobby position between visits on the same device. Analytical cookies, where used, record aggregate behavior only — not personal account activity. You can manage cookie preferences through your browser settings.
Transaction records and account registration data are retained for as long as your account is active and for a period afterward as required by applicable law. When the retention period ends, data is deleted or anonymized. The current retention period applicable to your account type is shown in your account settings.
When we update this policy, the revised version is published on this page with a note about what changed. Continuing to use duatoti after an update is posted means you have reviewed the change. For material changes, we will also send a notification to the contact address registered on your account.
The answers below cover what we hear most from account holders in Indonesia about their rights, data, and how to reach us. If your question is not here, use the live chat or email channel in the Support section above.
This policy applies to anyone who holds a duatoti account and accesses the platform from Indonesia, where local law permits. If your region restricts access to online gaming platforms, eligibility and availability depend on those local regulations. Check your account dashboard for the region status applicable to your account.
We hold the registration details you provided when you opened your account — name, contact address, and payment reference — plus a record of transactions made through GoPay, Bank Transfer, and QRIS. Game session data is recorded at the account level to maintain your wallet balance. Nothing beyond what is needed to operate your account is collected.
Yes, where local law grants that right. Submit a deletion request to our support team using the email or account form channel. We will confirm which data can be removed immediately and which must be retained to meet legal retention requirements before we action the request. The process and timeline are confirmed in the support thread we open for you.
Go to the account settings page after login and submit a correction request. We verify the change against your original registration documents before updating the record. For payment-related details — such as a GoPay or Bank Transfer reference — include the transaction ID from your account history so we can match the records accurately.
Raise transaction disputes through our support team, not directly with the payment provider. Include your account ID and the transaction reference number visible in your account wallet history. Our team will review the record and respond through the support thread. For QRIS and GoPay transactions, having the reference from your own wallet history speeds the process considerably.
The updated policy is published on this page whenever a change is made. For material updates — those that affect your rights or how we use your data — we also send a notification to the contact address registered on your account. The current version is always the one shown here; the date of the last update is visible at the top of the policy document.