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These terms set out the rules that apply when you access duatoti, open an account, and use the platform in Indonesia or any eligible region where local law permits. Read through them so you know exactly what we expect from you and what you can expect from us in return.
When you open an account with duatoti, you enter into an agreement with us on the basis of these terms. They apply to every session you start, every transaction you initiate — whether that is a deposit via GoPay, a Bank Transfer, or a QRIS scan — and every interaction with content hosted on this platform. Access to duatoti and the services described here is available only where local law in Indonesia permits it. If the law in your region does not allow this kind of platform, these terms do not create any entitlement to access. We update these terms from time to time. When we do, the revised version takes effect from the date it is published on this page. The current version is always the one shown here; we do not operate multiple versions in parallel. If a change affects how your account works — for instance, how a GoPay deposit is processed or how transaction records are stored — we will note that in the update. Your continued use of the platform after a revision means you accept the updated terms. If you disagree with any change, the right step is to contact our support team before continuing to use your account.
Deposits and withdrawals processed via GoPay are subject to these terms alongside GoPay's own service conditions. Any dispute about a GoPay transaction should be raised with our support team first.
Bank Transfer transactions are recorded in your account dashboard. Confirm the reference details shown there before sending; we cannot process transfers that do not match the reference displayed.
QRIS payments are logged in real time in your account. If a QRIS scan does not reflect in your balance within the period shown on the payment screen, contact support with your transaction reference.
These terms apply specifically to your duatoti account and the services accessible through it. Understanding the boundary helps you know where to direct a question — to us, or to a third-party provider.
All rules for opening, verifying, and using your duatoti account fall under these terms. This includes login credentials, session behaviour across devices, and any account-level action you take.
Every deposit and withdrawal you make through duatoti — via GoPay, Bank Transfer, or QRIS — is subject to these terms. Transaction records are visible in your account dashboard after login.
The game content available from studios such as CQ9, Microgaming, and Habanero is provided under separate studio agreements. These terms cover your right to access that content, not the content itself.
Payment processors, wallet providers, and any external service you connect to your account operate under their own terms. We are not responsible for how those services handle data or transactions on their side.
These terms are not one-sided. You have practical options available to you at any point. If you want to review the transaction history on your account, open the account dashboard after login — every deposit and withdrawal is listed there with its reference, amount, and status. If any detail looks wrong, you can raise a correction request through our support channel; include the transaction reference shown in your dashboard and we will look into it. Account profile details — your registered name, contact information, and linked wallet — can be updated through the account settings page. Some fields require identity verification before a change takes effect; the on-screen steps will tell you exactly what to submit. If you have a question about how a specific term applies to your situation, or if you believe a term has been applied incorrectly to your account, contact our support team directly. We aim to respond to policy questions with clear answers, not generic replies.
Your full transaction history is in the account dashboard. Every GoPay, Bank Transfer, and QRIS transaction is listed there. Check the reference and status columns for the detail you need.
Update your registered contact details or wallet information from account settings. Fields that affect payment routing require a verification step; follow the on-screen instructions shown there.
If a term is unclear or you believe it has been applied incorrectly to your account, contact support with your account reference and the specific section of these terms you are asking about.
If you disagree with how a policy decision was applied to your account, submit a formal review request via the support channel. Include the date of the decision and the relevant transaction reference.
Any question about how these terms apply to your account can be directed to our support team. Give us your account reference and a clear description of what you need — that speeds up every response.
Open the chat widget from any page on duatoti to reach the support team directly. Available for account and policy questions; response times vary and are shown in the chat window.
Send a detailed message to our support address listed in the Help section of your account. Include your account reference and the transaction reference if your question relates to a payment.
The Help section in your account dashboard covers common terms questions with step-by-step answers. Check there first — many account and transaction queries are resolved without needing to contact us.
We hold account data only for as long as it is needed to operate your account and meet the obligations set out in these terms. Transaction records are retained for the period required under applicable rules; the retention schedule for your account is noted in the Privacy section of the Help centre. Cookies on duatoti are used to keep your session active and to remember your account preferences across devices — you can adjust cookie settings from the privacy controls in your account. If you want to know what data we hold about you, or if you want to request a correction or deletion, contact us through the support channel with your account reference. We will confirm receipt and respond within the period stated on the request form. Account security is your responsibility and ours jointly: we protect the platform side; you protect your login credentials. If you suspect unauthorised access to your account, use the account lock option shown in settings and contact support immediately.
Account and transaction records are kept for the period required under applicable rules. The exact schedule is outlined in the Privacy section of your account Help centre. You can request a copy or deletion through support.
We use session and preference cookies to keep your account working correctly across devices. Adjust your cookie preferences at any time through the privacy controls available in your account settings.
Your login credentials are your responsibility. If you notice anything unusual in your account activity — unexpected logins or transactions — use the account lock option in settings and contact support right away.
To request a review of how a data or privacy term was applied to your account, contact support with your account reference and the relevant policy section. We confirm receipt and provide a substantive response.
These are the questions we hear most often about how these terms work in practice.
These terms apply from the moment you open an account with duatoti. Every session, deposit, and withdrawal you make is covered. If you access duatoti from Indonesia or any other eligible region, local law also shapes what is available to you under these terms.
The version shown on this page is always the current one. We do not maintain separate versions. If we update a section that affects your account — such as how transactions via GoPay or Bank Transfer are handled — the change is noted at the top of this page with its effective date.
Yes. Open your account dashboard to find the transaction reference, then contact our support team with that reference and a description of the issue. We review all transaction disputes and respond through the same support channel you used to raise it.
Go to the account settings page and edit the relevant field. Some fields — particularly those linked to your payment wallet — require a verification step before the change takes effect. The on-screen instructions will tell you exactly what to submit.
Contact our support team with your account reference and the specific section of these terms you are questioning. For a formal policy review, include the date of the decision and the relevant transaction reference so we can look at the full context.
GoPay, Bank Transfer, and QRIS operate under their own service conditions alongside ours. These terms cover what duatoti is responsible for on our side of the transaction. For anything that happens within the GoPay or QRIS platform itself, their own terms apply.